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Shipping and Returns


Raising Supplies Shipping

US Shipping (Mainland 48 States)

  • $7.95 Standard Mainland Shipping is 2-6 business days
  • We Pay Standard Shipping on US Mainland orders $50+
  • $25 for 2-day Rush Shipping (2 business days) Order before 1pm ET for same day shipping)
  • You will receive a tracking number email after your shipping label is created
  • You will receive updated tracking information after the package is scanned by the carrier
  • All cages and accessories are shipped securely in boxes


US Shipping (Hawaii, Puerto Rico, Guam, Virgin Islands, Alaska)

  • $10.95-$25 weight-based shipping is 2-6 business days
  • You will receive a tracking number email after your shipping label is created
  • You will receive updated tracking information after the package is scanned by the carrier
  • All cages and accessories are shipped securely in boxes


Canada Shipping (November 2023) 

  • No Canada Shipping available at this time

International Shipping (November 2023)

  • No International Shipping available at this time


Raising Supply Returns

Defective Returns for Raising Supplies

  • If an item is defective, including rips/tears/cracks/breaks or zipper problems you have 60 days to report it from your purchase date to qualify for a full refund or store credit. Returns are not accepted after this 60 day window.
  • Please send a clear photo of any product damage (and Shipping Box photo 📦  if shipping caused the damage) to the email address below so that we can forward it to the manufacturer or carrier
  • If you are instructed to return the item, please include the return packing slip so we can process your order faster. You will be emailed a shipping label you can print.

Please contact me life@monarchbutterflygarden.net before returning an item


Non-Defective Returns

  • Used raising supplies are not eligible for returns 
  • If raising supplies are not defective, the buyer is responsible for return shipping costs + $2 fulfillment center restocking fee
  • Please include packing slip with name/order # to avoid processing delays. 
  • Buyer will be emailed a shipping label they can print for the return
  • Returns are not accepted after 60 days from the purchase date.
  • An alternative to returning a non-defective butterfly cage would be to see if friends, family, or a neighbor might be interested in buying it, or donate it to a local school to share the love of butterflies with the next generation of monarch enthusiasts.
  • Refunds will be processed within 3 days after the item is received. 
  • If the item is damaged upon return, no refund will be given.

Please contact me life@monarchbutterflygarden.net before returning an item for further instructions. 

 

Please include packing slip with name/order # to avoid processing delays.